Grievance Redressal
How to raise a complaint and what happens next.
Draft: this document is a working draft and should be reviewed by legal counsel before commercial launch.
If you're unhappy with a service, a product we supplied, or how your data has been handled, we want to know and put it right.
How to raise a grievance
- Email explore@hydrozentra.com with the subject "Grievance".
- Or call +91 98998 88185 (Mon–Sat, 9:00 AM – 6:00 PM).
- Include your name, site address, service reference (if any) and a description of the issue. Photos help.
What happens next
- We acknowledge your grievance and share a reference number.
- Our operations team reviews it and contacts you to understand the issue.
- If unresolved, it is escalated to the founder for review.
Grievance officer
Name: To be updated
Pureone Enterprises, 15th Floor, Ocus Quantum, Sector-51, Gurugram - 122018
Email: explore@hydrozentra.com
Last updated: November 2026