Hydrozentra services are provided by Pureone Enterprises ("we", "us"). This policy explains what we collect when you use hydrozentra.com, request a service, or have a water system serviced by us, and how we use it.

1. Information we collect

• Contact details: name, organisation, phone number, email address.
• Site and system details: address, plant type, capacity, brand, water source and service history.
• Photos and documents you choose to upload, such as nameplates, plant photos or specifications.
• Service records: readings, checklists, photos and sign-offs captured during visits.
• Monitoring data (SmartCare pilots only, with your consent): read-only telemetry from your system.
• Website usage: aggregated analytics on pages viewed and form usage.

2. How we use it

• To respond to your enquiry, schedule surveys and visits, and prepare quotations.
• To install, commission and maintain your system and keep an accurate service record.
• To send service reminders and updates, including on WhatsApp where you have opted in.
• To meet warranty, accounting and legal obligations.

3. Sharing

We do not sell your data. We share only what's necessary with:

• Our field technicians and subcontractors carrying out your service.
• Equipment manufacturers, where needed for warranty claims or technical support, or where you've agreed to it.
• Service providers who host our systems or deliver email and messages on our behalf.

4. Monitoring and consent

Connected monitoring is optional and only offered with your explicit agreement. Domestic customers can receive full service without any monitoring or tracking. You can ask us to stop collecting monitoring data at any time.

5. Security and retention

We use access controls and encrypted connections to protect your data. We keep service and warranty records for as long as needed to support your system and meet legal obligations; enquiry data that doesn't lead to a service may be deleted periodically.

6. Your rights

You can ask to access, correct or delete your personal data, or withdraw consent for messages or monitoring, by emailing explore@hydrozentra.com. See also our Grievance Redressal page.

Last updated: November 2026